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Previous Projects -
Representative Sampling
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For a
telecommunications equipment provider consulted on developing corporate and
business unit strategies following company divestiture. Following
scenario
planning process developed multiple scenarios. Developed drivers and early
indicators, facilitated strategy forums and seminars.
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For Consortium
for Service Innovation participated in the Futures Team and developed customer
support scenarios for 2005.
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For a
telecommunications carrier established an overseas branch, started
operations, identified and hired local staff and transitioned operations to
the local staff.
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For an
international carrier (Australia) reengineered communications software
development processes.
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For a
telecommunication company performed ISO 9000 and TL 9000 audits.
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For a customer
technical support organization managed and guided the organization to
achieve the first certification in the industry for best support practices (SCP
Certification).
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For a customer
support organization developed processes and metrics to improve Customer
Satisfaction.
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